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IT Service Management and Governance


ITIL FoundationEXIN

The ITIL Foundation level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Benefits of choosing the ITIL Foundation certification are:

  • Globally recognized IT service management Certification
  • Demonstrates one’s understanding of the ITIL terminology
  • Makes one eligible for other ITIL courses and ITIL Expert diploma
  • Enhances job performance in IT service environment
  • Opens better opportunities in the career path
Who should take the ITIL Foundation certification?

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
Options
  • Classroom training
  • e-Learning access
Syllabus
  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)
Exam
40 questions out of which the candidate needs to score 65% (26 out of 40 correct) to pass.

Duration of exam
  • Maximum 60 minutes for all candidates in their respective language
  • Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite
Accredited ITIL Foundation training is strongly recommended but is not a prerequisite.

Delivery
This examination is available in Online or Paper based format.
Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com
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