Benefits of choosing the ITIL Foundation certification are:
- Globally recognized IT service management Certification
- Demonstrates one’s understanding of the ITIL terminology
- Makes one eligible for other ITIL courses and ITIL Expert diploma
- Enhances job performance in IT service environment
- Opens better opportunities in the career path
Who should take the
ITIL Foundation certification?
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
Options
- Classroom training
- e-Learning access
Syllabus
- Service management as a practice (comprehension)
- The ITIL service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- Selected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness)
Exam
40 questions out of which the candidate needs to score 65% (26 out of 40 correct) to pass.
Duration of exam
- Maximum 60 minutes for all candidates in their respective language
- Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary
Prerequisite
Accredited
ITIL Foundation training is strongly recommended but is not a prerequisite.
Delivery
This examination is available in Online or Paper based format.
