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The ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognised qualification.

If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you. Click on the module below to learn more.

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you. Click on the capability below to learn more.

Service Offerings and Agreements
Release, Control and Validation
Operational Support and Analysis
Planning, Protection and Optimization

ITIL Intermediate > Service Lifecycle > Service Strategy

The Service Strategy module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Lifecycle > Service Strategy certification are:

Improved understanding of customers and market spaces
Ability to identify and analyze demand patterns and use of services
Superior capabilities for managing overall services portfolio
Ability to optimize IT investments
Improves job performance and opens up better career avenues

Who should take the ITIL Intermediate > Service Lifecycle > Service Strategy certification?

IT Management
IT Finance Manager
Supplier Relationship Management

Options

Classroom training
e-Learning access

Syllabus

Introduction to service strategy
Service strategy principles
Service strategy processes
Governance
Organizing for service strategy
Technology considerations
Implementing service strategy
Challenges, critical success factors and risks

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL Foundation Certificate
It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Strategy publication in preparation for the examination

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Lifecycle > Service Design

The Service Design module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Lifecycle > Service Design certification are:

Reduces Total Cost of Ownership (TCO)
Improves quality of service
Improves consistency of service
Enables easier implementation of new or changed services
Improves service alignment
More effective service performance

Who should take the ITIL Intermediate > Service Lifecycle > Service Design certification?

Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager

Options

Classroom training
e-Learning access

Syllabus

Introduction to service design
Service design principles
Service design processes
Service design technology-related activities
Organizing for service design
Technology considerations
Implementation and improvement of service design
Challenges, risks and critical success factors

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL Foundation Certificate
It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Lifecycle > Service Transition

The Service Transition module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Lifecycle > Service Transition certification are:

Ensures service transition into production properly so that it will operate as intended
Enhances service to support the service delivery
Ensures service delivery as per the plan in Service Design phase
Ensuring validating and testing the services
Opens up greater job prospects in IT service environment

Who should take the ITIL Intermediate > Service Lifecycle > Service Transition certification?

Configuration Manager
Change Manager

Options

Classroom training
e-Learning access

Syllabus

Introduction to service transition
Service transition principles
Service transition processes
Managing people through service transitions
Organizing for service transition
Technology Considerations
Implementation and improvement of service transition
Challenges, risks and critical success factors

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL Foundation Certificate
It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Transition publication in preparation for the examination

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Lifecycle > Service Operation

The Service Operation module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Lifecycle > Service Operation certification are:

Ensures cost reduction
Improves service quality
Ensures consistent performance of all the processes
Provides efficient resolution for all the incidents and problems
Enables increase in turnaround time for Service Request Fulfillment process
Improves job performance and provides better job opportunities

Who should take the ITIL Intermediate > Service Lifecycle > Service Operation certification?

Release Manager
Security Administrator
Applications Support
IT Operations Manager
Database Administrator
Release Manager
Security Administrator
Applications Support
IT Operations Manager
Database Administrator

Options

Classroom training
e-Learning access

Syllabus

Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organizing for service operation
Technology Considerations
Implementation of service operation
Challenges, risks and critical success factors

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL Foundation Certificate
It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Lifecycle > Continual Service Improvement

The Continual Service Improvement module is one of the ITIL Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Lifecycle > Continual Service Improvement certification are:

Enables successful implementation of CSI best practices that helps in reviewing business services and infrastructure services on a regular basis
Demonstrates one’s expertise to identify more economical ways of providing a service
Improves quality of business services and staff productivity
Gives one a clear view of the management operations and services which helps towards maintaining better relation between IT service providers and customers
Improves job performance and project results

Who should take the ITIL Intermediate > Service Lifecycle > Continual Service Improvement certification?

As with any of the Intermediate modules, it is recommended that candidates have exposure to basic concepts in IT and at least two years professional experience working in IT Service Management.

Options

Classroom training
e-Learning access

Syllabus

Introduction to Continual Service Improvement
Continual Service Improvement principles
Continual Service Improvement processes
Continual Service Improvement methods and techniques
Organizing for Continual Service Improvement
Technology Considerations
Implementation of Continual Service Improvement
Challenges, risks and critical success factors

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
A basic IT literacy and around 2 years IT experience are highly desirable
Hold the ITIL Foundation Certificate
It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Continual Service Improvement publication in preparation for the examination

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Capability > Service Offerings and Agreements

The Service Offerings and Agreements module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. Service Lifecycle modules which would enhance your knowledge gained from this module are Service Design (SD), and Service Strategy (SS)

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Capability > Service Offerings and Agreements certification are:

Increases level of customer satisfaction
Enables integration of demand and supplier management with service portfolio and service catalogue
Demonstrates one’s expertise in planning, implementing and optimizing the SOA processes
Detailed understanding on the processes, roles and the functions covered in SOA
Improves project results and job performance

Who should take the ITIL Intermediate > Service Capability > Service Offerings and Agreements certification?

IT Management
IT Finance Manager
Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager

Options

Classroom training
e-Learning access

Syllabus

Introduction to service offerings and agreements (SOA)
Service portfolio management
Service catalogue management
Service level management
Demand management
Supplier management
Financial Management for IT services
Business relationship management
SOA roles and responsibilities
Technology and implementation considerations

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
2 to 4 years professional experience working in IT Service Management is highly desirable
Hold the ITIL Foundation Certificate
It is recommended that candidates should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Strategy and ITIL Service Design core guidance in preparation for the examination
It is also recommended that candidates can demonstrate familiarity with IT terminology and understand that the context of service offerings and agreements management within their own business environment is strongly recommended
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes like Service portfolio management, Service catalogue management, Service level management, Demand management, Supplier management, Financial management for IT services, and Business relationship management
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Strategy and ITIL Service Design publications.

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Capability > Release, Control and Validation

The Release, Control and Validation module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. Service Lifecycle modules which would enhance your knowledge gained from this module are Service Transition (ST), and Service Operation (SO)

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Capability > Release, Control and Validation certification are:

Demonstrates ones command over the RCV processes
Ability to realize the relation between of RCV and service life-cycle stages
Ensures better service delivery
Improves customer satisfaction due to timely deliveries
Enables implementation of changes in a more controlled manner

Who should take the ITIL Intermediate > Service Capability > Release, Control and Validation certification?

Release Manager
Security Administrator
IT Operations Manager
Database Administrator
Security Manager

Options

Classroom training
e-Learning access

Syllabus

Introduction to release, control and validation (RCV)
Change management
Service asset and configuration management (SACM)
Service validation and testing (SVT)
Release and deployment management (RDM)
Request fulfilment
Change evaluation
Knowledge management (KM)
Release, control and validation roles and responsibilities
Technology and implementation considerations

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
2 to 4 years professional experience working in IT Service Management is highly desirable
Hold the ITIL Foundation Certificate
It is recommended that candidates should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination
It is also recommended that candidates can demonstrate familiarity with IT terminology and understand that the context of release, control and validation management in their own business environment
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes like Change management, Service asset and configuration management, Service validation and testing, Release and deployment management, Request fulfilment, Change evaluation, and Knowledge management
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Transition and ITIL Service Operation publications

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Capability > Operational Support and Analysis

The Operational Support and Analysis module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. Service Lifecycle modules which would enhance your knowledge gained from this module are Continual Service Improvement (CSI), and Service Operation (SO)

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Capability > Operational Support and Analysis certification are:

Ensures successful implementation of OSA best practices
Improves customer satisfaction
Provides expertise in planning, implementing and optimizing the OSA processes
Ensures operational excellence
Demonstrates one’s knowledge of evaluating challenges, Critical Success Factors (CSFs) and Risks

Who should take the ITIL Intermediate > Service Capability > Operational Support and Analysis certification?

Configuration Manager
Availability Manager
System Software
Applications Support
IT Operations Manager
Network Control and Operation
Database Administrator
Problem Manager
Network Support

Options

Classroom training
e-Learning access

Syllabus

Introduction to operational support and analysis
Event management
Incident management
Request fulfilment
Problem management
Access management
The service desk
Functions and Roles
Technology and implementation considerations

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
2 to 4 years professional experience working in IT Service Management is highly desirable
Hold the ITIL Foundation Certificate
It is recommended that candidates should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Operation core guidance in preparation for the examination
It is also recommended that candidates can demonstrate familiarity with IT terminology and understand Operational Support and Analysis within the context of their own business environment
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes like Event management process, Incident management process, Request fulfilment process, Problem management process, Access management process, Service desk, Technical management, IT operations management, and Application management
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Operation publication

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

ITIL Intermediate > Service Capability > Operational Support and Analysis

The Planning, Protection and Optimization module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

Benefits
Audience
Outline
Exam
Schedule and Fee

Benefits of choosing the ITIL Intermediate > Service Capability > Planning, Protection and Optimization certification are:

Ensures cost—effective management of customer demand
Demonstrates ones ability to mitigate risk
Demonstrates ones expertise in planning, implementing and optimizing the PPO processes and functions
Improves job performance
Increases career prospects

Who should take the ITIL Intermediate > Service Capability > Planning, Protection and Optimization certification?

Capacity Manager
Availability Manager
Change Manager
Security Administrator
Applications Support
IT Operations Manager
Network Control and Operation
Network Support
Business Continuity Manager
Security Manager
Service Portfolio Manager
Supplier Relationship Manager

Options

Classroom training
e-Learning access

Syllabus

Introduction to planning, protection and optimization
Capacity management
Availability management
IT service continuity management (ITSCM)
Information security management
Demand management
Planning, protection and optimization roles and responsibilities
Technology and implementation considerations

Exam

Type: Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Pass score: 40 questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass.

Duration of exam

Maximum 90 minutes for all candidates in their respective language
Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
2 to 4 years professional experience working in IT Service Management is highly desirable
Hold the ITIL Foundation Certificate
It is recommended that candidates should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Design core guide
It is also recommended that candidates can demonstrate familiarity with IT terminology and understand the context of planning, protection and optimization management in their business environment
Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes like Capacity management, Availability management, IT service continuity management, Information security management, and Demand management
Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication

Please contact us for training schedule in your city and course fee details at info@managementaspirtans.com

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ITIL IntermediateEXIN